FOR IMMEDIATE RELEASE

CONNOLLY MAINTAINS VERY HIGH CLIENT SATISFACTION RATES
Atlanta, GA, Thursday, April 12, 2007

Connolly, a leader in recovery auditing services for over 25 years, announced today the results of its 2007 independent client satisfaction survey.

The survey results indicate that Connolly has maintained since 2004 its overall client satisfaction rating of 97%. The company realized a higher level of satisfaction over the 2004 survey with significantly more clients reporting that they are "very satisfied." In addition, 96% of respondents would recommend Connolly to others, an increase over the 2004 survey.

The survey was conducted anonymously to encourage candid responses, and measured client satisfaction rates with:
  • Professionalism and performance of the Connolly staff
  • Audit process including planning, data collection, claim quality, and communication
  • Technology products and professional services
  • Audit results, reporting, and process improvement recommendations
  • Responsiveness and effectiveness of the Sales process
  • Overall recovery audit experience
The survey response rate from Connolly's more than 120 client companies was over 35%, which is considered very high for a survey of this type. "We are extremely pleased with the result of the survey," says Larry Connolly, CEO. "Connolly is very focused on providing the highest quality service to its customers and measuring that service to be sure we are delivering what we promise."
 

About Connolly Healthcare

Connolly Healthcare, a division of Connolly, Inc. is the recovery audit expert that uses advanced data mining techniques to identify and recover a broad range of erroneous medical claim payments, all with a high sensitivity to important provider relationships. In 2007, Connolly reviewed more than $150 billion dollars in paid medical claims working with some of the largest health plans in the United States. Recovery auditing is recognized as a best practice and Connolly's expertise places it in a position to propose vital process improvement recommendations to reduce or eliminate future improper payments.

 

Information on Connolly Healthcare and its services can be obtained at: 
www.connollyhealthcare.com

 

CONTACT: PRContact@connollyhealthcare.com

 
Connolly Healthcare
50 Danbury Road
Wilton, CT  06897
Tel:  203.529.2000
Fax: 203.529.2999

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